Prepayment:
When booking, you will be charged 30% of the price of the accommodation.
Payment can be done through Bank transfer.
Cancellation policy:
If you cancel a prepaid reservation, Home & Heritage will refund you an amount of the reservation fee, depending on the moment in which the cancellation is carried out:
*Up to 15 days befote arrival date: Refund 50% of the reservation fee
*From days 15 to 7th before arrival date: Refund 25% of the reservation fee
*Less than 7 days before arrival date: No refund. In this case, cancellation by the client implies the loss of the entire reservation fee that will remain property of Home & Heritage.
In any case of the previously mentioned cancellations by the customer situation, the client will not have the right to any reimbursement. The same way, if the customer voluntarily interrupts the holidays and leaves before the established departure date.
Deposit:
By signing the contract, and prior to the delivery of the apartment, as a cautionary deposit against any eventual damage that the client may cause, and also for those expenses not foreseen in the contract, the client authorises Home & Heritage Turismo S.L. to debit 30% of the total amount from their credit card, or pay cash.
If any damage is caused, the amount relative to that damage will be debited from the credit card up to the amount of the deposit, without excluding the obligation of the client to repay any other amounts regarding damage following a simple request by Home & Heritage.
Check-in:
Our staff will wait for you at the apartment or main railway station at the agreed time. They will explain how all the equipment works, give you the keys, and will provide you with all the necessary information you may ask for. You will be asked to sign a short-term rental contract, also signed by Home & Heritage.
You will then be asked to pay the remaining amount charged for the whole stay (in cash).
The arrival time is flexible until 22:00 on the arrival date and must be left before 12:00p.m. unless agreed otherwise at the arrival.
Cleaning:
Home & Heritage will deliver the apartment clean, well-equipped with linen and everything you may need for a brief stay.
If you require it so, during your stay, we can provide you with an additional cleaning service at an extra cost. This service must be scheduled in advance.
On the day of departure, the client is required to leave the apartment in a reasonable state.